Shipping and return policies for John Vincent

Shipping Info

Delivery Information
Orders are shipped every business day from Monday to Friday (except for Bank Holidays). Orders placed after 5pm UTC will be shipped the following business day; we aim to ship all other orders within two (2) business days’ of the order being placed, unless there are exceptional circumstances.

We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the check out procedure.

United Kingdom: Orders are shipped within 2 working days (typically the same day) and delivered within 1-3 working days.

Rest of Europe: Orders are shipped within 2 working days (typically the same day) and delivered within 4-7 working days.

Rest of World: Orders are shipped within 2 working days (typically the same day) and delivered within 5-7 working days.

Delivery costs are listed below*

United Kingdom: FREE

Rest of Europe: £1.00

Rest of World: £2.00

*The above costs are a guide only for up to 500g. Shipping is via third party Royal Mail and Approved Couriers, as such shipping costs may be subject to change and are confirmed on checkout

If you do not take delivery of the Products, or if you do not supply accurate and complete delivery instructions, we may cancel the order and retain the Products. In this event, we will refund you the price of the Products, but you will still be liable to pay any delivery or associated charges. If you require the item(s) to be re-shipped, the full shipping charges will be applied again. In the event of lost mail due to incorrect address details being provided we will not be able to refund your shipping costs (if applicable). In addition, you will be liable for any return fees charged to us by the courier (if applicable)

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Return Policy

Returns & Refunds Policy
If you wish to cancel your order you can notify us by email us before we have dispatched the products and receive a full refund. Email: heloise@moreveganlife.com

Or where goods have already been dispatched, by returning the un-opened goods to us with a return code. Just email me at heloise@moreveganlife.com for a return code.

If you return a Product to us un-opened and in the same condition as when it was sent out to you, a full refund will be given when the goods have been received, less the shipping costs.